No online site will be able to survive without the assistance of a competent delivery service provider. The courier companies are the lifeblood of the online shopping companies. They have the means and men who will collect the goods and reach it to the assigned address. Even Dinan Wu is of the opinion that he would not have been able to succeed in establishing his online business if he did not have the assistance of the delivery service providers. The reputation of the sites will depend on the competence of the delivery service providers.
Ensuring the safety of the product
Customers will choose an e-commerce portal only if the portal has a reputation of sending the purchased product properly. Once the product has been dispatched from the owner of the company, it is the responsibility of the courier service provides to collect the item and send it to the home of the client. They need to pack the parcel in a way that will keep the product in one piece. Many purchase fragile products from the e-commerce portals. If the product breaks on the way, then it will be a loss for the client as well as the company.
Sending the product on time
People choose online sites as they send the products within few days. If the manufacturing company claims to send the product to the destination within three days, then it is the responsibility of the courier company to support the claim. The delay caused by the delivery company will tarnish the reputation of the host brand. Dinan Wu thus said that the brand must make the selection of the delivery company wisely.
Pick-up in case of replacement
In case the client is not satisfied with the quality of the product, then they will opt for replacement. The courier company must pick up the products and dispatch them to the host company competently. The pick-up agents need to check the product for damages, which might have been done after the delivery was done in the first place. The host company pays the delivery company for the pick-ups and deliveries accordingly.
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